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Order Arrangement

Order Arrangement:

We will take care of the order and arrange delivery within 3-5 working days after we received the full payment from customer..


Payment Arrangement:

We accept credit card, Payme, Google Pay, Alipay HK , FPS and direct deposit as payment method.

All payment will be charge in Hong Kong Dollars only.


Delivery Arrangement:

We will use SF Express Refrigerated delivery service. Order over HKD 838 enjoy free delivery.


Delivery Packing Arrangement:


Customer first order meet 21 pieces of fresh meal pack or 1 week pack, we will pack in Eco Thermo Bag ( free of charge) for delivery. Onward continuous orders, we will use carton boxes protected with plastic bag for packing and delivery.


Refrigerated Delivery Service Coverage - Hong Kong Island, Kowloon, New Territories & part of the island areas ( Tung Chung, Ma Wan and Discovery Bay).


*** As our product need to be stored at -18 degree, recommend customer should be expecting the delivery upon the delivery schedule and store the product into freezer after received it.


Client can select their delivery schedule from SF Express Refrigerated delivery schedule ( Mon to Sun and Public Holidays )


A: 9 am to 1 pm

B: 1 pm to 5 pm

C: 5 pm to 7 pm


*Remarks: The delivery time slots are not applicable on Sunday and Public Holidays, delivery from 10 am to 6 pm


~ Please note some ares ONLY offer delivery time slot of 1 pm to 5 pm ( Mon to Sat only, please check below link of your delivery address and delivery time slot.


Black Rain Signal or Typhoon 8 or above signal is hoisted, no delivery arrangement.

Delivery time may be delayed due to thunderstorm, bad weather and traffic condition etc.


All delivery arrangement and terms, are provided by SF Express Refrigerated Service. Please check with SF Express website for more detail.

http://www.sf-express.com/hk/en/products_services/cold_service/mainland_cold_distribution_service/door_to_door_cold_distribution/


Refund and exchange Arrangement:

We do not accept refund or exchange for our product. We cannot guaranteed all cats will enjoy the different favour that we offer and clients will be 100% satisfied with our products. We retain the right for the final decision.


If due to shortage of supplies and unpredictable circumstances that cause us unable to produce or deliver our product, we have the right to cancel the order and refund the full amount client has paid.